Why does the National Disability Insurance Scheme (NDIS) disappoint the people with disability?

The evaluation of the NDIS

Story idea

For the final commentary, the National Disability Insurance Scheme (NDIS) of Australia will be explored to discuss the reasons that why the scheme fails to provide a better protection for the people with disability so far.

With the great number of the people with disability (4.3 million), at 18% of all Australians, the concept that to enhance the quality of life of the people with significant disability was raised in 2010 by New South Wales Government and the NDIS began operating in July 2013 (Ndis.nsw.gov.au, 2018). Compared with the previous disability services, more quality and safeguarding, including disability supports, connection with community and customizing services, are provided by the NDIS for the people with disability as inclusion rather than integration in the society.

Relevant materials

The NDIS has been involved more than 60,000 participants so far and expected to put into effect across NSW by 30 June 2018. However, several negative information and news related to NDIS was reported that around a third of participants are dissatisfied with the system and associated with understaffing, reducing investment and funding gap. There are also some queries that the emotional and psychological problems of the people with disability are complex to be solved. Therefore, the reasons that why the new system NDIS disappoints the participants are newsworthy associated with the conflict, timeliness and relevance for community. It is expected that the relevant information above also inspires the final commentary for the participants of interview and the questions.

Who will be interviewed

For the propose of profoundly and comprehensively gaining more qualitative description with respect to interpretation, face to face interviews should be paid significant attention in the field of research (Opdenakker, 2006). Therefore, to gain the reflections and perspectives of the people with disability and their families, face to face interviewing them is the most appropriate method. Furthermore, some knowledge and professional perspectives about the NDIS is also considered significantly to be included in the commentary. Interviewing some experts studying the system and relevant policies is necessary for the commentary.  Michelle Blowes, who is studying the participants identify gays and solutions for NDIS would be a great interviewee.

For what publication service, who and why

As the rollout of the NDIS mainly in New South Wales, the commentary is proposed to publish in the national new service Crikey, which proposes to provide insight information of a wide range of aspects in Australia. As the stakeholders, the people with disability and their families may probably be attracted by the information about NDIS. In addition, many of Australian would also wonder commercial information about the NDIS because the NSW Government and the Commonwealth will increase the fund to more than $6 billion in 2018 (Ndis.nsw.gov.au, 2018), and the NDIS could owe more than $120 million in NSW.

Presenting techniques

In order to present the commentary about the NDIS and the people with disability comprehensively, the commentary seeks to be multimedia by employing text, hyperlink, video and infographics. Narrating the background story, linking official information, recording some useful part of the interview and the data infographics are the appropriate methods for the commentary. In this case, the extra information with the hypertext and links are provided the interactive experiences for the readers (Bradshaw, 2018a).



Bradshaw, P. (2018a). Code and Interactivity. In The online journalism handbook: skills to survive and thrive in the digital age (pp. 281–322). Routledge.

CITY OF SYDNEY. (2018). A City for All Inclusion (Disability) Action Plan 2017-2021. [online] Available at: http://docs.cityofsydney.nsw.gov.au/inclusion-disability-action-plan-2017-2021/community-profile [Accessed 26 Apr. 2018].

Ndis.nsw.gov.au. (2018). About the NDIS in New South Wales – NSW NDIS. [online] Available at: http://ndis.nsw.gov.au/about-ndis-nsw/ [Accessed 26 Apr. 2018].

Ndis.nsw.gov.au. (2018). History of the NDIS – NSW NDIS. [online] Available at: http://ndis.nsw.gov.au/about-ndis-nsw/history-of-the-ndis/ [Accessed 26 Apr. 2018].

Ndis.nsw.gov.au. (2018). Who is who in the NDIS. [online] Available at: http://ndis.nsw.gov.au/wp-content/uploads/2016/05/Whos_Who_NDIS_Infographic_20180424.pdf [Accessed 26 Apr. 2018].

Opdenakker, R. (2006, September). Advantages and disadvantages of four interview techniques in qualitative research. In Forum Qualitative Sozialforschung/Forum: Qualitative Social Research (Vol. 7, No. 4).


  1. Hi Wei,

    I think your idea is a very interesting one to cover, and the argument that the scheme is failing is clear and (from what I have heard anecdotally) appropriate.
    I think it would be worth speaking to people who work as carers as well as family and experts. Many severely disabled people are not looked after by their families, but instead live in group homes or other facilities, or spend the majority of their day in care. These workers have a unique take on the NDIS, as they have been affected by the changes brought about by the scheme but have no direct control or power to make decisions on behalf of their clients. Anecdotally, I have heard people who work in the system complain that some disabled people/their families are cheating the system for personal financial gain. You can find out more about these kinds of homes/day services from the department of Aging, disability and home care https://www.adhc.nsw.gov.au/
    For a different point of view, it might also be worth commenting on who is benefiting from the scheme – be it the government, NGOs or examples of people who are better off under the scheme. These point of views may (or may not) contrast against the people who feel the system is failing them. NGO’s like https://abilityoptions.org.au/ might be worth approaching for comment.

    Good luck with your story!

  2. Just a quick note to add that ADHC will not comment on this issue for student publications, so to find a carer of someone with a disability you would have to reach out to non government orgainsations. Ability Options or Life Without Barriers might help.

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